Welcome to Arfof. These Terms of Use constitute a legally binding agreement between you and Rfof Al Osrah ("Arfof", "we", "us", or "our") regarding your use of our website and services. Our registered office is at Jeddah, 4231 Ibn Zaydun Street, Jeddah, Makkah 23434. The Site provides an online marketplace for various goods, products, and services, including food, accessories, and handmade crafts. By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Agreement to Terms
By accessing our website and services, you agree to be bound by these Terms. If you disagree with any part, you may not access our services. We reserve the right to modify these terms at any time, and changes will be effective upon posting. We will notify users of any material changes by updating the "Last updated" date at the top of these terms. Your continued use of the platform after such modifications constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically for any changes.
2. User Responsibilities
You must be at least 13 years old to use our services. Users under 18 must have parental permission. You are responsible for maintaining the confidentiality of your account and password. You agree to provide accurate information and update it as necessary. You are solely responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to disable any user account at any time if we believe there has been a violation of these terms.
3. Prohibited Activities
Users may not engage in any illegal activities, violate intellectual property rights, or use the platform for unauthorized commercial purposes. Prohibited items include intoxicants, illegal drugs, alcoholic beverages, games of chance, and adult content. Additionally, users are prohibited from: (a) using automated systems or software to extract data from the platform; (b) attempting to gain unauthorized access to any portion of the platform; (c) interfering with the proper functioning of the platform; (d) engaging in any activity that could harm, disable, or impair the platform's operation; and (e) using the platform to harass, abuse, or harm others.
4. Payment Terms
We accept various payment methods including Visa, Mastercard, Mada, STC Pay, and Apple Pay. All prices are in SAR and include applicable taxes. You agree to provide accurate payment information and authorize us to charge your chosen payment method. All payments must be made in full before the delivery of goods or services. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if the payment information provided is invalid. In case of payment disputes, we will work with you to resolve the issue in a fair and timely manner.
5. Intellectual Property
All content on our platform is our property and protected by copyright laws. Users may not copy or use our content without permission. You retain ownership of your contributions but grant us a license to use them. This includes, but is not limited to, text, images, logos, designs, and software. Any unauthorized use of our intellectual property may result in legal action. We respect intellectual property rights and expect our users to do the same. If you believe your intellectual property rights have been violated, please contact us immediately.
6. User Generated Content
You are responsible for any content you post. Content must not be illegal, offensive, or infringe on others' rights. We reserve the right to remove content that violates our terms. This includes reviews, comments, product listings, and any other user-submitted content. Your content should be accurate, truthful, and not misleading. You must have the necessary rights and permissions to post any content. We may use your content for promotional purposes, and you grant us a worldwide, non-exclusive license to do so.
7. Dispute Resolution
Any disputes shall be resolved through binding arbitration in Jeddah, Saudi Arabia, under Saudi Arabian law. The arbitration shall be conducted in Arabic with three arbitrators. The arbitration process will be confidential and conducted in accordance with the rules of the International Commercial Arbitration Court. Both parties agree to participate in good faith and provide all necessary information for a fair resolution. The decision of the arbitrators will be final and binding on both parties. Each party will bear its own costs unless the arbitrators decide otherwise.
8. Limitation of Liability
We are not liable for any indirect, consequential, or punitive damages arising from your use of our services. Our liability is limited to the amount paid by you in the month preceding any claim. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory. We are not responsible for any loss of data, business interruption, or other damages resulting from the use or inability to use our services. Some jurisdictions do not allow the limitation of liability, so these limitations may not apply to you.
9. Contact Information
For any questions regarding these terms, please contact us at:
Email: Support@arfof.net
Address: Jeddah, Saudi Arabia
Phone: 0557002085
We aim to respond to all inquiries within 48 hours during business days. For urgent matters, please contact us by phone. Our customer service team is available to assist you with any questions or concerns you may have regarding these terms or our services.
Terms and Conditions for Arfof eCommerce Platform
Welcome to Arfof. These Terms of Use constitute a legally binding agreement between you and Rfof Al Osrah ("Arfof", "we", "us", or "our") regarding your use of our website and services. Our registered office is at Jeddah, 4231 Ibn Zaydun Street, Jeddah, Makkah 23434. The Site provides an online marketplace for various goods, products, and services, including food, accessories, and handmade crafts. By accessing and using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
1. Agreement to Terms
By accessing our website and services, you agree to be bound by these Terms. If you disagree with any part, you may not access our services. We reserve the right to modify these terms at any time, and changes will be effective upon posting. We will notify users of any material changes by updating the "Last updated" date at the top of these terms. Your continued use of the platform after such modifications constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically for any changes.
2. User Responsibilities
You must be at least 13 years old to use our services. Users under 18 must have parental permission. You are responsible for maintaining the confidentiality of your account and password. You agree to provide accurate information and update it as necessary. You are solely responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to disable any user account at any time if we believe there has been a violation of these terms.
3. Prohibited Activities
Users may not engage in any illegal activities, violate intellectual property rights, or use the platform for unauthorized commercial purposes. Prohibited items include intoxicants, illegal drugs, alcoholic beverages, games of chance, and adult content. Additionally, users are prohibited from: (a) using automated systems or software to extract data from the platform; (b) attempting to gain unauthorized access to any portion of the platform; (c) interfering with the proper functioning of the platform; (d) engaging in any activity that could harm, disable, or impair the platform's operation; and (e) using the platform to harass, abuse, or harm others.
4. Payment Terms
We accept various payment methods including Visa, Mastercard, Mada, STC Pay, and Apple Pay. All prices are in SAR and include applicable taxes. You agree to provide accurate payment information and authorize us to charge your chosen payment method. All payments must be made in full before the delivery of goods or services. We reserve the right to refuse or cancel any order if we suspect fraudulent activity or if the payment information provided is invalid. In case of payment disputes, we will work with you to resolve the issue in a fair and timely manner.
5. Intellectual Property
All content on our platform is our property and protected by copyright laws. Users may not copy or use our content without permission. You retain ownership of your contributions but grant us a license to use them. This includes, but is not limited to, text, images, logos, designs, and software. Any unauthorized use of our intellectual property may result in legal action. We respect intellectual property rights and expect our users to do the same. If you believe your intellectual property rights have been violated, please contact us immediately.
6. User Generated Content
You are responsible for any content you post. Content must not be illegal, offensive, or infringe on others' rights. We reserve the right to remove content that violates our terms. This includes reviews, comments, product listings, and any other user-submitted content. Your content should be accurate, truthful, and not misleading. You must have the necessary rights and permissions to post any content. We may use your content for promotional purposes, and you grant us a worldwide, non-exclusive license to do so.
7. Dispute Resolution
Any disputes shall be resolved through binding arbitration in Jeddah, Saudi Arabia, under Saudi Arabian law. The arbitration shall be conducted in Arabic with three arbitrators. The arbitration process will be confidential and conducted in accordance with the rules of the International Commercial Arbitration Court. Both parties agree to participate in good faith and provide all necessary information for a fair resolution. The decision of the arbitrators will be final and binding on both parties. Each party will bear its own costs unless the arbitrators decide otherwise.
8. Limitation of Liability
We are not liable for any indirect, consequential, or punitive damages arising from your use of our services. Our liability is limited to the amount paid by you in the month preceding any claim. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory. We are not responsible for any loss of data, business interruption, or other damages resulting from the use or inability to use our services. Some jurisdictions do not allow the limitation of liability, so these limitations may not apply to you.
9. Contact Information
For any questions regarding these terms, please contact us at:
We aim to respond to all inquiries within 48 hours during business days. For urgent matters, please contact us by phone. Our customer service team is available to assist you with any questions or concerns you may have regarding these terms or our services.